We treat all our clients with the most respect and we expect the same in return. We have the right to be selective. Clients must inform us of any medical conditions such as allergies, etc. If a client has a serious medical condition, we might refuse services or treatment due to medical conditions. This is not only for your safety but also other clients, and liability for Lumin Lash.
-We accept Mastercard, Visa, Discover, American Express and Cash.
-We cannot guarantee the acceptance of prepaid gift cards or checks.
-All Services do not include gratuities. A 15% – 20% gratuity would be appreciated.
-A credit card is REQUIRED along with a 50% deposit of services; for all appointments.
-Card numbers are not stored on the Salon computers. They are securely encrypted by our Point of Sale System
within its cloud.
-Cash deposits are accepted, but appointments will be reserved once a deposit is paid in store.
-A non-deposit will be an unsecured appointment and will not guarantee an appointment at a specific time.
-Our system sends a text message or email reminder 48 hours in advance requesting confirmation. Simply click on
the link to confirm the appointment.
-If you need to cancel, call your designated studio to cancel the appointment.
-Attendance is assumed unless we are informed otherwise.
-We respectfully ask for a 24-hour cancellation notice so that someone else can be scheduled in.
-If you cancel or reschedule on the Day Of Appointment, there is a $25 Cancellation fee.
– Deposits received on group party reservation will not be refunded if appointments are not canceled 48 hours in
advance or are missed without prior notification.
-We do not tolerate late arrivals for scheduled appointments. Our scheduling permits the correct amount of time to
complete your services. We cannot guarantee you will receive the full service requested with the remaining time in
case of a late arrival.
-If you expect to be late to your appointment, please inform us as soon as possible by calling your designated studio,
so we can try and schedule you for a later time if the calendar permits.
-Failure to do so will result in a “NO SHOW” and the deposit of 50% of the scheduled services will be kept.
-If we are not informed and you are late to your appointment, your slot will be opened up to other clients, walk in etc.
Due note that the policies will be enforced for the location your appointment is booked at. If you choose to go to
another location the same day of your scheduled appointment, same day cancellations and No Show Fees will still be in full effect.
-We recommend refills every 2-3 weeks to maintain the look of your lashes.
-When booking for a refill, we count the day of the week, NOT the day of the month. The start of a new week is four
days after your last appointment day.
-Anything after the Fourth day of a 4 week refill will be a full set, or if the stylist determines there is less than 20%
of lashes left on any week.
-We DO NOT do refills from other studio’s for your safety and guarantee a warranty, any one coming from another
studio will be required to get a lash removal and a full set of your choice, even if you had your initial set done here.
-IOU will be placed if the CC on file could not be charged due to insufficient funds or expired.
-Once an IOU has been placed, an appointment cannot be made and the IOU balance must be paid before making an
appointment along with a 50% deposit for the next appointment is required.
-If IOU happens for a second time we will require 100% deposits for all appointments.
-They are non- transferable and cannot be exchanged for cash or credit. No exceptions can be made. No credit or
change will be given on the unused portion of the voucher.
-Only for one person per visit and not redeemable for cash or other substitutions.
-Are Non-replaceable if lost, destroyed, stolen, or expired, and void if altered, photocopied, or reproduced.
-All discounts and promotions have certain rules that need to be followed and will be given instructions if any are
needed, no exceptions will be made.
-Only one discount/promotion allowed per appointment, discounts/promotions can not be combined.
Above all, we maintain a healthy and clean environment by using sterilization techniques. Ensuring and maintaining that everything is Barbicide and Texas Cosmetology Approved.
-We will NOT offer any refund or credit note because you have simply changed your mind. We will redo any services already performed at no cost to you if you are unsatisfied with the quality.
-As soon as you have walked out of LuminLash doors means you have accepted and are happy with the services provided.
As a client of Lumin Lash we would love to hear your feedback immediately after we have performed the services.
All Lumin Lash clients have a 3 day grace period for a lash fix. If there is any problem (fallout lashes within 1-3 days.) If we agree that the problem was caused by our products or by our Lash technician,the lash extension will be fixed or redone without any charge by the stylist who last did your lashes. If it is caused by the client or we are informed after 3 days, the client is responsible to pay for changes for fixing or any redo after the 3 day grace period.
Please take care of all jewelry and personal belongings; we are NOT responsible for lost or stolen items. Pets are NOT allowed! Except a guide dog with a doctor note. We do ask that no other guests or kids come with you for your safety and for others..We DO NOT recommend bringing small children since they cannot be completely supervised during services and are not allowed in the studio.
Any concerns email us at firstname.lastname@example.org, Lumin Lash Mgt.